Русский язык English lang
Bureau of tooling and machining
FAQ

We hope this section will provide the answers for 80% of questions our potential customers may have.

As for the remaining 20% of questions, we are glad to answer by phone or during our meeting with you.

A. Zinnurov, Deputy Production Director

FAQ

Why at invoicing 100 parts you specify one price, and after we have decided to pay for a pilot batch of 5 pcs the cost becomes higher?
answer »

This is due to the reason that the production preparation costs are necessary both for 1 pc and for 100 pcs. In case of large batch orders, the production preparation cost is “spread” over a total batch of products.

The simplest example: when you go shopping, the time spent for the way there is the same – it doesn’t matter whether you buy a loaf of bread or a large package of various delicacies.

« close
We don’t want to order a whole batch of parts. We would like you to make 5 pcs, and in case we like the quality we will order the remaining billion of products.
answer »

We’ve already lived through all that. As a rule, a customer gets lost after receiving 5 pcs as in fact, these were 5 pcs the company needed.

In general, there are engineering designs, drawings, sketches, and we are responsible for the execution of a part in compliance with the agreed document. We do exactly the same the paper stipulates for. Our favourite request is the customer’s inquiry “We want to try”. After that we want to reply: “Would like to taste it or what do you mean?”, “Would you like any drink for this?” or “What exactly do you want to try?”.

« close
Colleagues, I urgently need such kind of gear for my Corolla/Ford/etc. But the dealer said I must buy a whole assembly, it seems it is easier to order from you.
answer »

It is not easier at all. The cost of engineering design development and a further manufacture of a single part is significantly higher than one of a whole assembly the customer needs because…Now we want YOU to think – why? The answer is simple: a single part manufacture will never be compared with a batch production in terms of costs.

« close
How quickly do you process the requests and when do you give you answer?
answer »

On average, the time for the request processing is 2-3 days. There are some requests which we can process and reply within 2 hours while there are also cases when we need more than a month: in case of some complex technical specifications elaboration requiring a great involvement of the design and engineering departments, coordination of various issues, etc.

« close
How does your company ship ready products to a customer? The services of which shipping companies do you use?
answer »

The shipping is performed by any vehicle companies of Chelyabinsk which are suitable and convenient to work with for a customer. The list of companies we cooperate with is provided (click here). Urgent delivery is also possible using our company’s vehicles: GAZelle — 1.5 tons, MAZ — 6 tons.

« close
We need to manufacture a part (parts, assembly, assembly unit) but I don’t have drawings, will you be able to do it according to the provided sample?
answer »

Yes, we can develop an engineering design and manufacture the required products. However, it will be more expensive comparing with the original manufacturer’s price as it is a one-of-a-kind item while your supplier apparently has a batch production of this product. We strongly and kindly recommend you to address your supplier first. Only in case your supplier “ceased to exist” and you understand that this is not “just a supply” we start to work on your request.

« close
Is it possible to come to your facility and look at the production assets?
answer »

Of course, it is possible and moreover, even necessary! But we show our production assets only to those who places the order for 1 million rubles and more. We ask for your consideration on this issue: previously we showed our facility to every company, sometimes several times per day. Now it is difficult to say how many rival companies and those who just wasted our time visited our plant. We save not only your time but also ours.

« close
What are the payment and settlement conditions?
answer »

Any conditions depending on the customer. Reliable and long-term partner relationships allow for the start of product manufacture immediately after the phone call while the settlement is conducted after shipping. As for the new contractors (it doesn’t matter whether it is a customer or a supplier), we cooperate on equal terms – advance payment 50%.

« close